Shipping

Orient 499 ships with DHL to deliver our products worldwide. Every item you purchase is hand packed and shipped from our gallery in Beirut, Lebanon or from our Dubai Warehouse, depending on the location of the product.

All the products on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

We offer free international shipping on our clothing line. For all other items, international shipping cost is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.

Shipping time is usually 3-5 working days to any part of the world.

Please keep the signed proof of delivery receipt in case you might request a return.

 

Customs, taxes & duties

Please note that customs and duties are to the charge of the customer. Any additional charges for customs clearance must be paid for by you. We have no control over these charges and cannot predict what they might be.

For shipments to the United States, we will cover all duty and tax charges up to 800.00 USD. You as the customer will be responsible to pay any additional charges if the order value is over that amount.

Local Returns

For orders delivered within Lebanon, Orient 499 DMCC is happy to provide returns if you are not entirely satisfied with your purchase. You have 7 days from when you received your order to have your items sent back to us. We will refund you in the form of Orient 499 store credit for any future purchases on our website or in-store, valid for one year. Orient 499 does not provide any cash or credit card refunds.

Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 7 days will not be accepted. Returned clothes, if washed or worn, will be refused. In case you ordered a product and requested a return and the product was found to be damaged you will not be given store credit and Orient 499 DMCC has the right to refuse the return.

International Returns

Orient 499 does not provide free shipping for returns made outside of Lebanon. The customer is responsible for the return shipping cost and custom duties. When you request a return, please contact office@orient499.com and specify whether you would like a store credit or an exchange within 15 days from the day you received your purchased product.

Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.
Customized items cannot be returned or exchanged.

Special Online Promotional Codes

Special online promotional codes are valid for online purchases ONLY unless specifically stated. Offer valid for single use per customer. Offer cannot be combined with other offers or promotions and may not be used towards gift cards or applied to previous purchases. Offer applies to merchandise only and cannot be applied toward shipping and handling charges, taxes and fees, and is not redeemable for cash. To redeem this offer, customers must enter code at checkout. Offer is subject to modification at any time without notice.

Return instructions

To process a return, please contact Orient 499 Customer Care at customercare@orient499.com or call us at +961 1 369 499

  1. Email: customercare@orient499.com stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
  2. Once your email is received and return request is approved, we will send you an email containing your return label and Return ID.
  3. Please enter your Return ID on the form given, and include with your return.
  4. Please print and attach the return label onto your shipping box and drop off at your nearest DHL location. You may also schedule a pickup with any of these mail carriers.
  5. Once the return has been processed by us, you will receive an online store credit valid for one year. 

Return address:

Orient 499
499, Hammoud Bldg
Omar Daouk Street
Mina El Hosn
Beirut
Lebanon
+961 1 369 499